1. If you find that an item is missing from your package, it may have been shipped separately. To determine this:

   1. Check Your Order Confirmation:

      • Review the confirmation email or your account's order history to see if each item has been assigned a different tracking number.

   2. If All Items Were Shipped Together:

      • If all items were shipped using the same tracking number, please submit a ticket and attach a copy of the packing slip or any paperwork that came with the parcel. This will help us investigate further.
      • If the packing slip or any attached paperwork indicates an item is missing, we will promptly ship the missing item(s) to you.

   3. If Items Were Shipped Separately:

      • If the items were shipped separately, please click here to learn how to track your remaining parcel.
      • To check with your local post office, please click here to see the most common carriers.

   4. If You're Unable to Determine Shipment Details:

      • If you're unable to identify if your items were shipped together or separately, please submit a ticket so we can assist you further.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.