1. Occasionally, packages are returned to us as undeliverable due to various reasons:

   1. Incorrect or Outdated Address:

      • If the shipping address provided is incorrect or outdated, the package may be returned.
      • Please double-check the address carefully when placing your order.

   2. Unsuccessful Delivery Attempts:

      • If the carrier attempted delivery but failed, they may return the package to us.

   3. Recipient Refused Delivery:

      • A recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake.

   Next Steps:

   • If the Order Has Shipped:

     • If an incorrect shipping address was provided and the order had shipped, please submit a ticket through our Contact Form page so we can evaluate if sending a replacement is possible. However, please note that it’s not guaranteed as all sales are final and refunds cannot be granted.

   • If the Order Has Not Shipped:

     • If an incorrect shipping address was provided and you contacted us before the order shipped, please submit a ticket through our Contact Form page so we can check on what would be the best approach to resolve the issue and make things right!

   Please Note:

   • We cannot re-ship orders that carriers return to us as undeliverable due to the reasons above, except for the case where the recipient refused the delivery.
   • If you still want to purchase the same item(s), please place a new order on our website.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.