1. If your tracking information indicates that your package has been delivered but you haven't received it, please follow these steps:

   1. Check Common Delivery Locations:

      • Look in areas where packages are typically left, such as:
        • Porches
        • Garages
        • Exterior doors
        • Mailboxes
        • Building's front desk or reception area
      • Sometimes, packages are placed in less visible spots for security reasons.

   2. Verify the Shipping Address:

      • Ensure that the shipping address provided during checkout is correct.
      • Check for any delivery notices or postcards left by the carrier, which might provide additional information.

   3. Consult with Neighbors:

      • If it's safe to do so, ask your neighbors if they received the package on your behalf.

   4. Wait for Additional Delivery Attempts:

      • In rare cases, packages may be marked as delivered up to five business days before arrival.
      • If you haven't received your package after this period, contact us within 30 days of the expected delivery date.

   5. Contact the Carrier:

      • Once the parcel has been handed over to your local post office, we no longer have jurisdiction over them.
      • Please call your local post office for assistance.
      • For carrier contact information, please refer to our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.