We understand the frustration of not receiving your order within the expected timeframe. Several factors can contribute to delivery delays:

1. Incorrect Address:

   • Ensure that the shipping address provided is accurate, including apartment, building, floor, or unit numbers.
   • If the address was incorrect, please contact your local post office to make the necessary corrections.

2. Severe Weather Conditions:

   • Adverse weather events like storms, snowstorms, or heatwaves can cause delays.
   • Stay informed about local weather conditions, as they may affect delivery schedules.

3. International Customs Procedures:

   • Delays can occur if your parcel is held up in customs.
   • Please allow customs the necessary time to process your package.

Next Steps:

• Track Your Order:

  • Use the tracking information provided in your order details to monitor your package's status.
  • If the tracking status indicates "delivered" but you haven't received it, please submit a ticket for further assistance.

• Contact Your Local Post Office:

  • They can provide more detailed information about your package's location and any potential issues.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.