1. We understand the frustration of receiving a damaged or incorrect item, or not receiving your order at all. Here's how we can assist you:

   1. Damaged Item:

   • Replacement Process:
     • Please provide three photos of the damaged item from different angles to help us expedite your replacement order.
     • If a replacement is issued, there's no need to return the damaged item.

   2. Incorrect Item:

   • Replacement Process:
     • Please provide three photos of the incorrect item from different angles to help us expedite your replacement order.
     • If a replacement is issued, there's no need to return the incorrect item.

   3. Items Not Received After 30 Days:

   • Replacement Process:
     • If your order hasn't arrived within 30 days (excluding shipments marked as delivered), you're eligible for a free replacement.
     • A replacement order will be created with the same shipping speed as your original item.
     • If the tracking status shows "delivered," please contact your local post office for assistance.

   Important Notes:

   • Sales Policy:
     • All sales are final. If you received a defective or incorrect item, or did not receive your order after 30 days (excluding shipments marked as delivered), we will process a replacement instead of a refund.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.