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We understand the frustration of receiving a damaged or incorrect item, or not receiving your order at all. Here's how we can assist you:
1. Damaged Item:
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Replacement Process:
- Please provide three photos of the damaged item from different angles to help us expedite your replacement order.
- If a replacement is issued, there's no need to return the damaged item.
2. Incorrect Item:
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Replacement Process:
- Please provide three photos of the incorrect item from different angles to help us expedite your replacement order.
- If a replacement is issued, there's no need to return the incorrect item.
3. Items Not Received After 30 Days:
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Replacement Process:
- If your order hasn't arrived within 30 days (excluding shipments marked as delivered), you're eligible for a free replacement.
- A replacement order will be created with the same shipping speed as your original item.
- If the tracking status shows "delivered," please contact your local post office for assistance.
Important Notes:
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Sales Policy:
- All sales are final. If you received a defective or incorrect item, or did not receive your order after 30 days (excluding shipments marked as delivered), we will process a replacement instead of a refund.
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Replacement Process:
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.